Frequently Asked Questions (FAQ)
Find answers to common questions about our products and services.
Shipping
1. What are the shipping options available?
We offer standard and express shipping options. You can choose your preferred option during the checkout process.
2. How long does shipping take?
Shipping times vary based on location. Standard shipping typically takes 5-7 business days, while express shipping takes 1-3 business days.
3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Returns
1. What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in their original packaging.
2. How do I initiate a return?
To initiate a return, please contact our customer service team via email or our contact form on the website.
3. Will I be refunded for the shipping cost?
Unfortunately, shipping costs are non-refundable. However, we cover the return shipping cost for defective items.
Product Care
1. How should I wash my underwear?
We recommend washing your underwear in cold water and hanging them to dry to maintain their shape and elasticity.
2. Can I use bleach on your products?
No, we advise against using bleach as it can damage the fabric and affect the quality of the product.
3. What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service immediately for assistance and a replacement.
